Return & Refund Policy
Thanks for shopping at wedthing.co.uk.
If you are not entirely satisfied with your purchase, we’re here to help.
We are unable to accept returns for personalised items unless the item is defective or incorrect.
You have 30 calendar days to return non-personalised items from the date you received it. Where there is no proof of receipt this will be 3 working days after the item is posted.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error, in which case we will cover the cost of the lowest cost Royal Mail postage.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us via email to firstname.lastname@example.org.